Preparing an order
Bokksu works to move paid orders into shipment promptly. After payment confirmation, processing takes 0–1 business day. This work occurs Monday through Friday, except on public holidays. A purchase made on Saturday, Sunday, or a public holiday enters processing when the following business day opens.
Delivery estimates and dispatch days
Once dispatch is complete, the expected delivery window is 3–5 business days. Processing plus transit therefore usually totals 3–6 business days. The operating schedule is: 0–1 business day to process; 3–5 business days in delivery after shipment; dispatch Monday–Friday; and no Saturday or Sunday shipments.
Rates, destinations, and addresses
Any applicable shipping charge appears at checkout before purchase completion. When complimentary shipping is offered, checkout will display that availability. Service is currently limited to the United States, with eligible destinations shown during checkout.
Please submit a complete, accurate delivery address. Delays or failed delivery caused by an incorrect, incomplete, or unavailable customer-provided address are outside our responsibility.
Tracking and possible delays
When available, tracking details arrive in the shipment-confirmation email. Carrier tracking may need as long as 24 hours after package receipt to update.
Carrier problems, weather, holidays, heavy order volume, or another circumstance beyond our control can occasionally extend delivery. If the estimate has passed without arrival, contact us and we can assist in checking delivery status.
Address changes and missing parcels
Review the shipping address before submitting an order. For an incorrect or incomplete entry, contact us immediately. We will make a best effort to change it before shipment, although a correction cannot be guaranteed after processing or dispatch.
If tracking says delivered while the parcel is absent, first inspect the delivery area and ask the carrier for details. If help is still needed afterward, customer support can assist with reviewing the issue.
Shipping questions
Questions about an order, delivery, or shipment status may be sent through our website contact form or the listed customer-service mailbox.
Telephone: (701) 938-3454
Email: dinhvanfvuilat7962@gmail.com
Physical address: 1295 20th St NW, Washington DC 20036, United States
Customer service hours: Monday–Sunday, 9:00 a.m.–5:00 p.m. ET